Privacy Policy

Root Sky Productions Privacy Policy

Privacy of personal information is an important principle to Root Sky Productions (herein referred to as "Root Sky"). Root Sky is committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services provided. Root Sky also tries to be open and transparent as to how personal information is handled. This document describes the privacy policies.

What is Personal Information?

Personal information is information about an identifiable individual. Personal information includes information that relates to their business or their activities and views (e.g.opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual's business address and telephone number), which is not protected by privacy legislation.

Root Sky

Root Sky may use a number of specialists if necessary that may, in the course of duties, have limited access to personal information. Access is restricted to any personal information that is held as much as is reasonably possible. Root Sky also has assurance that appropriate privacy principles are followed.

Collecting Personal Information: Primary Purposes

About Clients

Root Sky collects, uses and discloses personal information in order to serve clients. The primary purpose for collecting personal information is to provide design services. It would be rare to collect such information without the client's express consent.

About Members of the General Public

For members of the general public, the primary purpose is for collecting personal information and to provide notice of special offers or to make them aware of services in general. Root Sky obtains consent before using any such personal information, but where this is not, for any reason, possible, Root Sky will upon request immediately remove any personal information from the distribution list.

Root Sky only collects the personal information you provide and only use that information for the purpose you gave it.

For people who are contracted to do work (e.g., temporary workers), the primary purpose for collecting personal information is to ensure contact in the future (e.g., for new assignments) and for necessary work-related communication. It is rare to collect such information without prior consent or to investigate a possible breach of law. If contract staff, volunteers or students wish a letter of reference or an evaluation, Root Sky will collect information about their work related performance and provide a report as authorized by them.

Collecting of Personal Information: Related and Secondary Purposes

Like most businesses, the collecing, use and disclosure of information for purposes related to or secondary to the primary purposes. The most common examples of related and secondary purposes are as follows:

- To invoice clients for goods or services that were not paid for at the time, to process credit card payments or to collect unpaid accounts.

- To advise clients that their product or service should be reviewed (e.g., to ensure a product is still functioning properly and appropriate for their then current needs and to consider modifications or replacement).

- To advise clients and others of special events or opportunities (e.g., a seminar, development of a new service, arrival of a new product) that is available.

- Root Sky reviews client and other files for the purpose of ensuring the provising of high quality services, including assessing the performance of any workers.

- Clients or other individuals that are dealt with may have questions about the goods or services after they have been received. Root Sky also provide ongoing services for many clients over a period of months or years for which previous records are helpful.

Protecting Personal Information

Root Sky understands the importance of protecting personal information. For that reason, the following steps are taken:

Root Sky collects, uses and discloses personal information only as necessary to fulfill duties and in accordance with the privacy policy.

Retention and Destruction of Personal Information

Root Sky needs to retain personal information for some time to ensure the answering of any questions you might have about the services provided. However, Root Sky does not want to keep personal information too long in order to protect your privacy.

Problems

If there is a problem Root Sky may ask you to put your request in writing. If no access is given, Root Sky will tell you within 30 days if at all possible and tell you the reason, as best as possible, as to why no access can be given.

If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions that may be formed. Root Sky may ask you to provide documentation that office files are wrong. Where Root Sky agrees that a mistake was made, the correction will be made and will notify anyone to whom this information was sent.

DO YOU HAVE A QUESTION?

All correspondence: moreinfo@rootsky.ca

Root Sky may modify or update this privacy notice and website information from time to time at any time without prior notice. Your continued use of the website constitutes your consent to the contents of this privacy notice, as it may be modified from time to time. Root Sky apologizes, but due to the increasing number of spam postings, Root Sky continually updates the services to customers to ensure all information and requests are valid and authentic in nature. Any violation of authenticity or misrepresenation on behalf of users to this site or to Root Sky violates the privacy and is deemed to be in violation of Root Sky rights.